Sunday, September 26, 2010

Yelp is not helping

*Disclaimer: I know that I will upset some of my die hard Yelp users, but I just don't get it?

The last review I want to take seriously is Yelp. Really is it helping? Anyone and I mean ANYONE can create a review. As a person who lives in the customer service world, Yelp upsets me. The folks who create reviews are so critical, it borders on unfair.

If you visit a nice steak house, of course it's going to be pricey. You are in an environment with white table cloths and servers dressed in white shirts, neck ties and black slacks.

I'm not saying you shouldn't use Yelp, but don't live and die by it. Some folks just like to be negative. Next time you visit a restaurant, clothing store, pet shop, be sure to give POSITIVE feedback. It always puts a smile on someone's face.

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